The private capital market hosts $14 trillion of investment that funds massive innovation around the world; yet much of it still operates on manual processes and fragmented legacy systems. Think of the New York City subway system running on analog machines!

Anduin’s mission is to revolutionize investing in the alts and empower LP-GP relationships by building better workflows, data processes, and technology integrations. Our award-winning products, Fund Subscription, Data Room, and Investor Access, have raised almost $102 billion in capital across 40,000+ investors for venture capital, private equity, and hedge funds. In 2023, nearly 5% of all global capital raised was through Anduin, and we’re just getting started!

Since our founding in 2014, we’ve brought together deep private market expertise with leading technologists. Our world-class team has grown to over 140+ talented individuals across Asia, Canada, Europe, and the US all focused on transforming private market transactions.

As an Implementation Manager, you’ll own onboarding for mid-to-high complexity Enterprise GP customers. You’ll lead project execution, manage cross-functional teams, and ensure customers achieve time-to-value quickly and effectively. You’ll also serve as the post-implementation point of contact for troubleshooting and support.

Location: US (Remote) Working with different time zones

Job responsibilities: 

• Own the implementation project from kickoff through launch for Enterprise accounts.
• Build and manage detailed implementation plans, timelines, and milestones.
• Translate customer goals into technical and operational requirements.
• Proactively manage risks, issues, and changes in project scope.
• Facilitate cross-functional collaboration with internal teams and the customer.
• Provide post-launch support, including issue triage and resolution for both GPs and their LPs/investors.
• Work with Customer Success and Support teams to ensure a smooth transition from implementation to long-term success.
• Document lessons learned and contribute to process improvements.
• Mentor Implementation Associates and share best practices.
  

Must-Have Qualifications:

• 3–5 years experience in SaaS implementation or project management.
• Demonstrated success managing B2B onboarding projects with multiple stakeholders.
• Familiarity with project management tools (Smartsheet, ClickUp) and CRM systems (Salesforce).
• Exceptional communication and stakeholder management skills.
• Strong analytical and problem-solving mindset
• Exposure to white-glove or high-touch customer models.

Nice-to-Have Qualifications:

• Experience working with the financial tech sector.
• Understanding of API integrations or data transformation workflows.
• Experience with customer health metrics and enablement strategies.